Methodia adopts a well-structured approach to receiving and sharing complaints. Internally, Methodia Employees have their direct access to the Methodia system that allows them to voice their opinions or complaints. Externally, Methodia Partners, Mentors and Co-teachers can immediately reach the Senior Management Team and file their complaint with full details. Hanna Khoury and Jose Matar are in charge of following up on all forms of complaints very efficiently.
Mentors are also aware of their mission concerning complaints, they have the Methodia complaint form which can be filled directly after the session. Methodia firmly believes that every single request is of great value and must be taken very seriously. Therefore, a “Survey Monkey” account will be used to accompany every request Methodia receives and help in rating the service provided.